At Of Matter, we respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we handle your personal data when you visit our website (ofmatter.uk), purchase our handcrafted jewellery, or interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you browse or purchase from our website, we may collect the following categories of information:
- Identity & Contact Data: Name, billing address, shipping address, email address, and telephone number.
- Transaction & Payment Data: Details of products purchased, order values, and payment status. (Note: Credit/debit card details are processed securely by certified third-party payment gateways; we never store your full payment card details on our servers.)
- Technical Data: IP address, browser type and version, time zone setting, operating system, and platform used to access our website.
- Usage Data: Information about how you navigate and interact with our store and collections.
2. How We Use Your Information
We only use your personal data where the law allows us to. Most commonly, we use your data to:
- Fulfill and deliver your jewellery orders, communicate order updates, and manage customer service inquiries.
- Comply with legal, accounting, and regulatory obligations in the United Kingdom.
- Improve our website performance, user experience, and security.
- Send you occasional brand updates or new collection releases (only if you have explicitly opted in, and you can unsubscribe at any time).
3. Sharing of Personal Data
We do not sell, rent, or trade your personal data to third parties. We only share necessary data with trusted service providers who assist us in operating our business under strict confidentiality agreements, including:
- Logistics & Courier Partners: (e.g. Royal Mail, DPD) to ensure reliable delivery of your orders.
- Payment Gateways: To securely process transactions and prevent fraudulent activities.
- IT & Hosting Infrastructure: To securely host and maintain our website.
4. Data Security & Retention
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and tax accounting requirements.
5. Your Legal Rights
Under UK data protection laws, you have the right to request access to your personal data, request correction or erasure of your data, object to or restrict processing, and request data portability. To exercise any of these rights, please contact us at [email protected].
6. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please email us at [email protected].